How to make a Complaint

What to include in your complaint

Your letter or email should briefly explain your complaint. Include details such as:

• Who you are complaining about;
• What you think has gone wrong;
• Times and dates;
• How you have been affected by the issue you are complaining about;
• Details of telephone conversations and meetings;
• Copies of relevant documents (e.g. letters or emails);
• The names of people you have dealt with;
• What you have done to try resolve the issue; and
• The outcome you are seeking.

How we will treat your complaint

We will:

• Acknowledge your written complaint to us promptly;
• Treat you with courtesy and respect;
• Consider your complaint carefully.

To make a complaint

All complaints must be made in writing, either via email or letter.

Send a letter to:

MRIWA

100 Plain Street,

East Perth WA 6004

Or send an email to: mail@mriwa.wa.gov.au